Returns & Exchanges

At Tiptree, we take pride in the quality of our preserves and fine foods. If your order arrives damaged or incorrect, we are committed to providing a swift replacement or refund to ensure your satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receipt with your order number and details regarding the issue.

• 2.
  Provide Documentation

  For damaged or spoiled items, please include clear photographs of the packaging and product labels to assist our quality control team.

• 3.
  Await Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and specific return instructions if applicable.

• 4.
  Receive Refund or Replacement

  Once approved, we will process your refund to the original payment method or dispatch a fresh replacement within 3-5 business days.