Frequently Asked Questions

Everything you need to know about our artisanal preserves and pantry staples.

How should I store my Tiptree preserves once opened?

To maintain optimal freshness and flavor, we recommend refrigerating your jars after opening and consuming them within four weeks.

Do you offer international shipping for your food products?

Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are your products suitable for vegans and vegetarians?

The majority of our jams, marmalades, and honeys are suitable for both vegetarians and vegans. Please check the specific ingredient list on the product page for dietary details.

What is your policy on damaged or broken glass jars?

If your order arrives damaged, please contact our customer service team within 48 hours with a photo of the package. We will arrange for a replacement or a full refund immediately.

Can I track my order after it has been dispatched?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.